Returns
&
Exchanges

Refunds Policy

*I will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

*Shipping cost/loss not included. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

*Refund to buyer will be done after approval. It may take up to 7 days.

Returns Policy

*In the event that you are unhappy with your order, you are entitled to return it up to 14 days after your order arrives.

*Buyer is responsible for all returning shipping costs. You can also return parcel direct to me - please contact me for more info.

*If your order arrives damaged or faulty, you have up to 14 days to return it for a cash refund. But first you need to contact me within 3 days and send me the photo where I can see that item came to you already damaged/broken. !!!In photo I should see my original packing with the item!!!

*You will be refunded only after you send me back the item with its original packing.

Cancelation

*You are entitled to cancel your order within 2 days without giving any reason for doing so. Buyer is responsible for making requests within this timeframe.

*You can inform me of your decision by e-mail: etnocraftslt@gmail.com

*I will reimburse you no later than in 14 days.

*I will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through etnocrafts.lt or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including zyro.com, STRIPE or any third party services you access through my page.

Information I Collect

To fulfil your order, you must provide me with certain information (which you provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom orders for example) or phone number for express shipping, if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my service. I use your information as necessary to comply with my obligations.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, UAB "Mėnesienos studija" is the data controller of your personal information. If you have any questions or concerns, you may contact me at etnocraftslt@gmail.com.